Shipping Policy

Order Processing

At Kivroco, every order is handled with care. Once your purchase is confirmed, please allow 1–3 business days for processing. During this time, our team prepares your items with precision, ensuring they’re ready for secure and elegant delivery.

Delivery Timelines

Following dispatch, your order is typically delivered within 5–9 business days, depending on your region.
Please be aware that international delivery times may vary due to customs procedures, regional restrictions, or unforeseen delays. While we work to deliver promptly, your understanding is valued in the rare event of a delay.

Shipping Partners & Method

We collaborate with trusted logistics providers known for reliability and efficiency. Shipping methods are selected based on your destination, order size, and any delivery preferences you’ve selected. Our aim: to deliver every order with speed, safety, and sophistication.

Shipment Tracking

As soon as your order leaves our warehouse, you will receive a tracking number and all relevant shipping information. You may monitor your delivery directly through the courier’s platform or via the tracking section on Kivroco.

Complimentary Shipping

We proudly offer free standard shipping on all orders.
However, depending on your country’s import laws, customs duties, VAT, or additional fees may apply. These charges are not included in our shipping service and must be settled by the recipient.

Global Delivery

We ship internationally to a wide range of countries. In rare cases, certain destinations may be excluded due to restrictions or limited courier access. If you have questions about delivery to your location, our support team is happy to assist.

Restricted Items

Some products may be subject to delivery limitations due to legal, safety, or import restrictions in your country. Should any such issues arise with your order, we will notify you promptly and provide alternative options or solutions.

Need Support?

Whether you need help with your order, have a question about shipping, or simply want advice before you buy — we’re here to help. Your satisfaction is our highest priority.

Contact Details
Company: Consulting 86 GmbH
Email: lookbook@kivroco.de
Address: Am Kaiserkai 60, 20457 Hamburg